1. Overview

At Midland Medical Group, we are committed to providing exceptional medical assessments and a smooth user experience. If you are dissatisfied with any aspect of our service—whether it relates to your medical examination, a payment issue, or a problem using our website—we want to hear from you so we can make it right.

2. How to Get in Touch

If you have a concern or a complaint, please reach out to us as soon as possible. Our team is here to assist you in resolving the matter quickly and effectively.

• Email: info@midlandmed.co.uk
• Phone: 02476 959695

3. Issues We Can Assist With

You can contact us regarding any problems, including but not limited to:

• Payments: Issues with Stripe transactions, double charges, or refund requests.
• Booking System: Technical errors or confirmation issues with the Amelia booking platform.
• Clinical Services: Concerns regarding your appointment or the conduct of your medical assessment.
• Website Access: General problems navigating or using our online forms.

4. Our Process

1. Receipt: We will acknowledge your email or phone call within 2 business days.
2. Review: We will look into the details of your case, which may include reviewing payment logs or consulting with the attending doctor.
3. Action: We aim to resolve all issues as quickly as possible, typically providing a full response and resolution within 5 to 7 business days.

5. Our Goal

Our priority is your satisfaction and health. We treat all feedback with the utmost respect and confidentiality, using it to improve the service we provide to all our patients in Coventry and across the UK.