1. Our Commitment

Midland Medical Group is committed to ensuring digital and physical accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to our medical services.

2. Digital Accessibility Standards

We aim to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our website features include:

• Responsive design for use on mobile, tablet, and desktop devices.
• Clear, logical heading structures for screen reader compatibility.
• Accessible booking via our Amelia integration.
• Alternative text for all essential imagery.

3. Physical Clinic Accessibility

We want to ensure your visit to our Coventry clinic is as comfortable as possible. Our facilities at 312A Charter Ave include:

• Step-Free Access: Ground floor facilities are available to accommodate wheelchair users and those with limited mobility.
• Personal Assistance: If you require assistance entering the building or during your examination, our team is available to help.
• Communication Support: We can accommodate longer appointment slots if you require extra time for communication or have sensory processing needs.

4. Feedback and Contact

We welcome your feedback on the accessibility of Midland Medical Group. If you encounter accessibility barriers or require specific accommodations for your medical assessment, please let us know:

• Phone: 02476 959695
• Email: info@midlandmed.co.uk
• Address: Osteopathic & Sports Injury Clinic, 312A Charter Ave, Coventry CV4 8DA

5. Formal Complaints

We aim to respond to accessibility feedback within 5 business days. If you are not satisfied with our response, you can escalate your concern to our management team via the contact details above.